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Motive

Motive

Overview

What is Motive?

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management,…

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Recent Reviews

easy and reliable

9 out of 10
December 30, 2023
Incentivized
We use Motive for reliable log book services in transportation, very easy and user friendly for drivers as well as admin
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All in one program

10 out of 10
December 19, 2023
Incentivized
We have been using Motive for couple of years. The way the system is set to get notifications and updates on how each driver and equipment …
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GREAT!

9 out of 10
December 14, 2023
Incentivized
Is one of the best ELD that I found in the market, the API is so easy and comprehensive, what I like the most is that the safety …
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Keep moving with motive

10 out of 10
December 13, 2023
Incentivized
Use it in all our trucks great for keeping track of where everyone is and keeping in touch and helps with maintenance and diagnostic help …
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Motive

10 out of 10
November 14, 2023
Incentivized
With the ever-changing environment of rules and regulations in the trucking industry, Motive keeps us in compliance with FMCSA rules on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Motive?

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance,…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://gomotive.com/get-in…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Motive?

Motive empowers the people who run physical operations with tools to make their work safer and more productive. With Motive, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with AI, the Motive platform gives users visibility and control, and reduces manual workloads by automating and simplifying tasks.


Motive states they serve more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Motive Features

  • Supported: ELD Compliance
  • Supported: Vehicle Tracking
  • Supported: AI Dashcam
  • Supported: IFTA Fuel Tax Reporting
  • Supported: Driver Coaching
  • Supported: Vehicle Utilization
  • Supported: Vehicle Inspections
  • Supported: Vehicle Diagnostics
  • Supported: Messaging
  • Supported: Driver Workflow
  • Supported: App Marketplace
  • Supported: Open API
  • Supported: Trailer & Equipment Tracking
  • Supported: Facility Insights
  • Supported: WiFi Hotspot

Motive Screenshots

Screenshot of Fleet Management: 
Motive delivers GPS tracking, vehicle telematics, PTO monitoring, and OEM integrations, providing unmatched visibility into fleet operations. Fleet View gives real-time visibility and historical context to help you make informed decisions and deliver exceptional customer service.

-Motive automatically pairs drivers, vehicles, trailers, and equipment for complete visibility. 
-Real-time geofence notifications enhance operational control with immediate updates on fleet movement, scheduling, and security.
-Live traffic and weather conditions layered directly onto maps allow for precise route planning and navigation
-Historical activity search confirms service completions and helps swiftly resolve disputes.
-Detailed trip history and playback vehicle paths to confirm timely arrivals and service fulfillment.Screenshot of AI-Powered Driver Safety: 
Motive uses AI to monitor and protect drivers, and gives safety managers the tools to prevent accidents and reduce risk. Motive lets users choose which unsafe behaviors to detect, so as to not be overwhelmed with safety videos or exposed to unnecessary liability. The safety experience can be customized based on a program’s needs; choose which events to detect and the threshold at which they are detected.

-Motive uses an AI processor for computer vision from Ambarella.
-Motive detects more than 15+ unsafe behaviors.
-Ultra-wide HD video: 1440p at 30 frames per second vs 1080p at 15 frames per second
-Configurable storage based on video quality: 45-235 hours with long-duration cloud recall options.Screenshot of Equipment Monitoring:
Motive automatically pairs vehicles and assets, improving visibility and simplifying dispatch.

-Motive provides automated pairing of vehicles, assets, and drivers, streamlining fleet operations.
-Operational oversight with real-time tracking of locations of drivers, vehicles, and assets in motion.
-Supports review and report on past dispatches to validate deliveries and determine which vehicles or assets were used.Screenshot of Compliance:
Motive Compliance Hub centralizes ELD compliance, Driver Qualification, IFTA reporting, and CSA score management.

-Streamlines compliance related activities spanning ELD compliance, Driver Qualification, IFTA reporting, and CSA score management.
-Automates major workflows like unidentified trip assignment and HoS violation monitoring.
-Combines Hour of Service data and CSA insights for a comprehensive view of driver performance.

Motive Videos

Motive builds technology to improve the safety and productivity of businesses that power the physical economy. The fleet management and enterprise fleet management solutions combine IoT hardware with AI-powered applications to automate: Equipment and vehicle tracking. Driver ...
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Motive's advanced AI Dashcam detects risky driving behaviors and offers real-time coaching while prioritizing driver privacy. Combined with Motive's AI Omnicam, users gain 360-degree visibility around vehicles, ensuring no critical event goes unnoticed.

Motive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States of America, Canada, Mexico
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, & delivery.

Verizon Connect, Samsara Vehicle Telematics, and Lytx are common alternatives for Motive.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Motive are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(152)

Attribute Ratings

Reviews

(1-14 of 14)
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September 07, 2023

Affordable and convenient

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Motive allows us to track our trucks and trailers all on the same site. We use the ELD’s for our drivers and can coach them on the spot. Our drivers can keep their logs up-to-date easily with electronic logs. The cameras allow us to view any events that could have resulted in a wreck or see the footage leading up to a wreck. There is also a load board that we use on occasion.
  • Great cameras. They are easy to view and have a clear picture.
  • Asset Tracking is simple and user friendly.
  • The ELD’s are great but we’ve recently had issues with them disconnecting. We’re hoping updated models will fix the issue.
  • Customer support isn’t always the easiest to deal with or understand.
It is fairly simple for office staff and drivers to operate. It’s nice to be able to coach drivers right there in the app and be able to view camera footage right away. The account representatives are usually very helpful and will help you get the support you need from the help center.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the Eld in our trucking business on a daily basis. It keeps track of the location of each driver and their scheduled time of duty and off thing. I really appreciate the help we get when we call the technical department. They are very helpful and patient with us helping solve all of our problems and getting back up and running quickly. I recommend Motive (previously KeepTruckin) to call my friends who I find out that are starting out in the trucking business.
  • Trouble shooting with driver
  • Walking driver through quick fix
  • Even complicated fixes very patient.
  • If they don’t have the answer will find someone who does and make sure you are taken care of completely.
  • More up to date equipment.
I called because my unit was going in and out frequently and without hesitation and I had to use a paper log. The representative was very kind working with me and determined that that I needed a new unit and ordered a new unit. He was very patient with me. I didn’t have to repeat myself over and over. He he was really engaged in the conversation. I was really pleased. Got everything completed and I received my new united sooner than expected. I was a happy camper after that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Motive allows us to make sure all vehicle movements are electronically logged and that the drivers are in safety compliance.
  • Tracks GPS
  • Tracks Fuel Usages
  • Managing DOT HOS
  • IFTA
  • We need to be able to add road side service repairs not just scheduled maintenance
  • I would like to be able to pull more functional reports
  • There is a button when doing query of logs for a period of time that says to export, AND IT SENDS TO THE DOT BUT DOES NOT SAY THAT IS WHAT IT WILL DO!!!!!!!!!!!!
It is a very user friendly program and I have been very happy with our purchase. We could not operate without a good ELD system. Motive from what I can tell is the best bang for your buck.
July 31, 2023

Motive Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use the Motive system to keep up with my electronic logging time.
  • The motive keeps me in regulation with the FMSCA guidelines.I can tell where my truck and driver is at any time.What I love about it mostly is that it's always recording wheather your in the truck or not.
  • I actually don't have anything bad to say about motive because I have three trucks that all use this motive device.Keep up the good work!üëç
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I had a multiple options for ELD to pick from. Motive were most clearly priced and cooperative with fitting the product close to our needs. Their service and products are easily scaled up and grow along with our company growth. The greatest thing about Motive is that I don't get any unsolicited phone calls from their affiliates. The company has one sales rep assigned to the account and, in my case, our account manager knows what we need and how to get it done. I would refer my friends to Motive in heart bit.
  • Billing
  • Expending services
  • Absence of unsolicited calls
  • Expand load board to include LTL loads
Great customer service if you have any issues. It helps a lot when you can talk to live person in fairly short amount of time.
The network cameras are great tool as well so you can see what is going on the road at anytime from anywhere.
Sometimes pricing can be a little higher than other companies charge for ELD but Motive is willing to negotiate the price.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I currently use the ELD & Dashcam. I also just signed up for the Motive credit card for fuel.
  • The devices very rarely have an operating issue.
  • Their support is usually very responsive
  • Respond better to customer needs, it sometimes takes two or three phone calls and/or emails to address an issue (not troubleshooting)
  • When they say they will email you with information, in my experience, it very rarely happens. Have to call back and remind them.
  • Trying too hard to "sell" services. I feel it is obvious they are reading from a script, and I cannot get a word in edgewise. They are committed to reading the entire script.
Currently waiting for more fuel cards. We have booked more jobs, so I sent in a second application a few weeks ago and still awaiting cards. Just not taking care of business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a permitting company, we are a one stop shop for truckers. When they come to us for services one of the services we offer them in tracking and elog service. We do everything from getting their llc or inc, permits, tags, and fuel tax service. A big part of doing the fuel taxes is getting miles from the trucks. We use Motive and we are able pull miles with out depending on the customers to do anything. We currently have over 300 devices on our customers trucks. Having a dependable tracker and elog on the trucks keeps them legal and allows us to be able to get info from the trucks without having the customer do anything.
  • We have a great customer service rep very easy to talk to and very depenable.
  • Fast shipping
  • Customer service
  • Rewards program
In my case the main problem I have is because all the contracts are on us trans carolina permits inc but the sales force calls the end user talks to them and they allow them to order additional devices and we are billed for those devices with out our approval. This is a huge problem for us.
August 16, 2022

Buyer Beware

Score 1 out of 10
Vetted Review
Verified User
Incentivized
Utilized the ELD and camera devices. The dashboard is probably the only win out of the whole solution I feel. It is concise and easy to navigate. But unfortunately that is where it stops. The ELD uses bot WIFI and Bluetooth connections and this was where the problems arose from. It became unusable once you lost conductivity to either one of those. From my experience the data caps are also an issue as they state that it is a secure connection but we kept losing data and were always bumping up against our data limits on every device, which then would lock out the driver from logging in and created another issue with compliance. Overall we found that we spent way too much time and effort managing a platform that should have been seamless, but in the end had to switch out to another platform as the program was causing to much time on the phone with a support team that in my view spun you around in circles at time with no answer or outcome. Cameras were not worth the effort at the time as again you spend countless time timing to nail down a time frame of an incident, and then only can download 1 minute segments and if you try this to many times it will time you out and you have to come back later. In my opinion, honestly Not worth the time and effort to manage all the issues.
  • Dashboard
  • Map
  • Reports
  • conductivity
  • data connections
  • customer service
Dashboard works well, and when you run reports, as far as the ELD or cameras which is why you buy the program to begin with not worth the frustration you will gain in my opinion. Countless hours on the phone and trying to remedy conductivity problems with logging in and data limits within the program.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the Mandated ELD's in our Semi Trucks. We use the ELD's on a daily basis. (Other companies do not charge for the hardware that we had to pay for.) We use the Distance report to file IFTA. We only need the basic service but are forced to use the next level costing about $900.00 more per year just to get the 1 report we require.
  • Their tracking system is pretty accurate.
  • I would like the Agents to not have to push the sales of products we do not wish to have. (Dash cams)
  • They could provide the Distance Summary report with the basic service. We literally don't use anything else the PRO package offers.
The app is easy for the drivers to use and the ability to track them is also a great feature.
Peter McManus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recently made the switch from another ELD service provider to Motive before our five-year contract ended. This is the fourth provider we've used over the last 10+ years and by far the one we are the most excited about. Motive by far surpasses the performance of anything we have experienced both from the perspective of features and benefits and from the perspective of system reliability. The system was easy to install in our trucks and the ELD component from the driver's perspective was easy to learn our drivers started using it after a couple of hours of training and practice. All of the features most important to our drivers are user-friendly including completing DOT approved edits to logs without management assistance. It is the safety and compliance features that we have benefitted and improved our business the most. Together with forward-facing dash cameras and speed alerts based on real-time roads being traveled on speed limits, we have increased our safety and compliance on the road. By reducing our speeds, we have realized a significant increase in fuel economy which has been especially important during volatile fuel prices. With a very sophisticated safety scoring system, we have been able to provide appreciation to our best drivers and encourage some drivers to improve their skills in a positive environment. Integration with our dispatch software is also important to us, and, again, Motive is unparalleled in the smoothness of the day-to-day operations with regards to information exchange between our office and drivers. The highlight of this integration is by using GPS technology, arrival and departure times at Shippers and Receivers are automatically updated into our Dispatch software with no user input at either end. The options for document transfer and handling have also contributed to our timeliness of invoicing and increased inefficiencies at the office.
  • The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
  • The integration with our dispatch (TMS) software is flawless with nice features.
  • The total safety options are very robust. Our insurance carrier loves what we are reporting to them.
  • Pre-trip and post-trip inspections for trucks are fine, but for trailers (assets) it needs improvement which I am told is being worked on and should be released sometime in 2022.
  • There are certain reports I would like to see added that I have communicated to Motive, and they are open to receiving suggestions.
Honestly, I think Motive is very scalable for the commercial trucking industry and can't think of a scenario it wouldn't be appropriate for unless you are a company that doesn't care about compliance and safety on a very practical and friendly level.
November 03, 2021

Motive works for us

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize Motive to manage our ELD log requirements. We use it to monitor and track equipment inspections, driver locations via the mapping service, and all HOS logging for compliance. We also utilize it to monitor and enhance driver safety. In addition, it allows us to easily compile mileage distances for each driver and truck to use for tax purposes.
  • The real time location mapping of the equipment with traffic conditions
  • Current real time HOS for driver and dispatch to see and review
  • Real time automatic email alerts of safety events
  • More reliable connectivity of the Gateway units
  • No automatic rejection of same day log edits when the driver moves the truck
  • Stop making dashboard changes, just to make changes, with no real improvements
Motive is more than adequate for all of your ELD logging needs. It is user-friendly and easy to manage. It has nice safety features. If there is an event (HOS Violation, Crash, unsafe operation) the system will email you immediately and you can review it. With the optional camera installed it helps tremendously with the safety and protection of your drivers and company. I had a driver crash, I received notification, reviewed the video, and saw that he had gone off of the road and turned over. I was not able to get him by phone. But with the video and positioning info from Motive, I was able to get authorities to him and quickly get him help.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Motive across the entire organization for ELD compliance and asset tracking. We plan to continue using Motive across our entire fleet and feel that it is a service provider with products we can count on to grow with us as we expand. It is my experience that the Motive ELD system is best and easiest ELD system on the market. It solves the problem of having a dependable and reliable system. We count on Motive support that is available to us and our drivers 24/7/365. I especially love that when we call for support they know who we are and they are always able to resolve any issue we or our drivers are having with the ELD system 100% of the time. The service support team are always knowledgeable, helpful and friendly 100% of the time. I feel like they are part of our team and not just an outside/external service solution provider.
  • The Motive IVR system pre-validates us before speaking to a support representative so we don’t have waste time going over the information again.
  • The support team is always respectful, courteous and very knowledgeable about their product. Even if we can’t explain an issue well, they seem to always be able to decipher what the issue is and help us resolve it. The issues we have experienced are usually user based and not because the system is flawed.
  • Motive provided quality expert support from answering questions before we choose their solution all the way through to installation and end user support. They were there every step of the way so we could get it done right the first time. The Motive ELD is easy to install and use. It plugs into all standard 9-pin, 6-pin, or OBDII diagnostic ports and since our fleet of vehicles are newer mixed models including Mack and Volvo trucks, Motive provides special cable harnesses. We specified the type of diagnostic port in we needed for each vehicle. They also provide Y-cables so we can hide the cabling behind a trim panel.
  • Sometimes the GPS location timing is not quite exactly accurate with where a vehicle is actually located. I believe this is attributed poor cell tower signals in various areas, especially mountainous areas so I don’t feel it’s Motive's ELD system’s issue.
  • I believe the Motive software to be excellent and well-balanced,
  • I really like all of the training materials Motive provides on its website.
  • I especially like that Motive seems to invest well in hiring the best support staff and ensuring all of their support staff are well trained, patient, confident and knowledgeable about their system. I hope they will never cut corners in this area.
When we were having an issue with our drivers reflecting as “unidentified drivers” and couldn’t seem to figure out the issues, we contacted Motive and the support person was able to log into our system and identify the issues, explain it to us and help us and our driver correct the issue so that it wouldn’t happen again. We especially appreciate that Motive seems to invest well in hiring the best support staff and ensuring all of their support staff are well trained, confident and knowledgeable about their system. I hope they will never cut corners in this area.
JERMAN LOERA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Motive as ELD provider in our fleet. The problem we had in the past is the sales department, we were not able to purchase more devices due to disorganized sales with Motive CSR.
  • Keep track of your IFTA.
  • Good GPS.
  • Good display on logs.
The sales department is not well organized.
July 09, 2021

Motive all the way!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Motive is only being used within our Trucking department for Sales and Service.
  • Information is accurate and easy to use.
  • Customer service is exceptional with friendly, courteous and helpful staff.
  • Very user friendly website.
  • Unfortunately my job has changed significantly since we started using Motive and I only use it 3 to 4 times a year, however the functionality of the product works very well for the aspects I use.
With Motive we are able to see where our trucks are at all times which allows us to make any last minute changes to our driver's routing or pickup schedule should the occasion arise. Also our driver's are able to go into their logs and make changes easily to reflect actual driving time to non-driving time situations. For instance when our driver picks up equipment from the factory, there are often wait times where the driver is sitting idle. Motive allows our driver to adjust his log to show these times properly so that their actual driving time is being wasted.
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